Managed Customer Service & Back Office for US Companies

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We build and manage nearshore teams with daily supervision, quality control, and weekly reporting—so performance stays consistent as you scale.

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We make your business operational with high quality agents

QUALITY CONTROL BUILT-IN

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Audits, coaching, and weekly scorecards

END-TO-END MANAGEMENT

- Recruiting, onboarding, supervision, and replacement

FULL VISIBILITY

- Clear reporting and performance tracking every week

             QUALITY CONTROL
END-TO-END MANAGEMENT
FULL VISIBILITY

Not just staffing.
A system

LatWave Connect is designed around process, supervision, and quality control—not guesswork.
Every team we build follows a structured system focused on visibility, accountability, and continuity.

Our Services

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Customer Support

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Back office & Admin Support

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Recruiting & Vetting

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Onboarding & Training

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Daily Supervision & Reporting